Service Coordinator

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through how you prioritize service tickets and keep procedures consistent.
• Give an example of evaluating staff work quality under time pressure.
• Describe resolving a client complaint while protecting service standards.

Fit summary

Strong fit if you like coordinating people and processes for a security services operation, keeping documentation tight, and supporting clients without needing remote work (on-site, Cordova / Rock Island County).

Day in the role

As a Service Coordinator at Per Mar Security Services in Cordova, you would keep service work organized day to day: set and follow administrative procedures, coordinate professional and field staff, track quality and resource use, and keep records and reports current. Client-facing work can include handling referrals, assessing needs, and resolving service complaints so accounts run smoothly.

Skills to emphasize

• Administrative procedures and recordkeeping
• Staff coordination and work evaluation
• Policy and eligibility interpretation
• Client support, referrals, and complaint resolution

FAQ from this listing

Is this role remote?

No. The listing is on-site in Cordova, Rock Island County, Illinois.

What does a Service Coordinator focus on here?

Coordination of service operations: procedures, staff activity, records, and client support for Per Mar Security Services.

Where can I learn more about the occupation family?

See O*NET summary 11-9151.00 for typical tasks and related titles.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
• Direct activities of professional and technical staff members and volunteers.
• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
• Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
• Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
• Recruit, interview, and hire or sign up volunteers and staff.

O*NET source

Company facts (cached)

Website: permarsecurityservices.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Service Coordinator at Per Mar Security Services in Cordova, Rock Island County Role Overview We are seeking a detail-oriented, friendly, and helpful Service Coordinator to join our dynamic team. This role involves scheduling and monitoring service calls for both service technicians and Electronic Security customers, ensuring efficient and timely support. Responsibilities Schedule and monitor service calls for service technicians and Electronic Security customers. Provide excellent customer service to ensure high satisfaction levels. Maintain accurate records of all service activities. Communicate effectively with both internal and external clients. Handle multiple tasks simultaneously in a fast-paced environment. Requirements Customer-service oriented with strong communication skills. Able to multi-task in a fast-paced environment. Detail-oriented with excellent organizational skills. Proficient in using scheduling and customer relationship management software. High school diploma or equivalent; relevant experience may be considered in lieu of formal education. About Per Mar Security Services Per Mar Security Services is dedicated to providing top-notch security solutions. Our team works tirelessly to ensure the safety and satisfaction of our clients, making us a leader in the industry. Apply Today If you are passionate about customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Cordova, Rock Island County, hybrid, or fully remote?