Service Coordinator

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Be ready to walk through how you set procedures, coach mixed teams, judge program quality, weigh eligibility or benefits decisions, and document budgets or training materials. Have a clear example of resolving a client complaint or completing a needs evaluation.

• Cite one time you balanced caseload quality with limited resources
• Explain how you track outcomes for boards or senior leaders

Fit summary

Strong fit if you like coordinating community programs, supervising mixed teams, and handling client support on-site in the Coffs Harbour area for Northcott.

Day in the role

As a Service Coordinator at Northcott in Karangi, you would typically set admin routines against senior goals, guide staff and volunteers, check program quality and resource use, help shape eligibility and benefits rules, keep budgets and personnel records, and support clients through referrals, needs checks, and complaint resolution.

FAQ from this listing

Is this role remote?

No. The listing is on-site in Karangi, Coffs Harbour.

What kind of work does a Service Coordinator do?

Per O*NET 11-9151.00, the work centres on procedures, staff direction, program quality, policy input, records, and direct client support.

Are certifications listed for this posting?

No certification family or resources were provided for this enricher run.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
• Direct activities of professional and technical staff members and volunteers.
• Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
• Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
• Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
• Recruit, interview, and hire or sign up volunteers and staff.

O*NET source

Role overview (listing rewrite)

SERVICE COORDINATOR — NORTHCOTT, KARANGI, COFFS HARBOUR About the Role We are seeking a dedicated and experienced Service Coordinator to join our team in Coffs Harbour, NSW. This is an exciting opportunity for someone who can bring their leadership skills, creativity, and people-focused approach to a rewarding role where you can make a genuine difference every day. Day-to-Day Responsibilities Provide exceptional support and care to clients in our community services programs Develop and implement service plans tailored to individual client needs Collaborate with multidisciplinary teams to ensure seamless delivery of services Assist in the coordination of resources, activities, and events for clients Maintain accurate records and documentation related to client care and service provision Requirements A relevant tertiary qualification or equivalent experience in a community services role Demonstrated leadership skills with the ability to inspire and motivate teams Strong interpersonal and communication skills, both written and verbal Proficiency in Microsoft Office applications and other relevant software Able to work full-time, on-site at our Karangi location About the Company Northcott is a leading provider of community services with a focus on empowering lives. Our team works tirelessly to support individuals in achieving their goals and improving their quality of life. We offer a supportive work environment where you can grow both professionally and personally. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Karangi, Coffs Harbour, hybrid, or fully remote?