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Be ready to walk through how you open a repair order, set cost expectations, and handle a change after diagnosis. Expect scenarios on angry guests, warranty limits, and coordinating with techs without overpromising. Tie answers to accuracy, calm communication, and follow-through.
Strong fit if you enjoy customer-facing pace at a multi-line dealership and translating technical work into clear options and costs. Thin public company and market data here; lean on your service-desk or estimating examples.
As a Service Advisor at Browns Jeep Chrysler Dodge Ram Fiat Alfa Romeo in Patchogue, you are the desk between customers and the shop. Mornings start with walk-ins and appointments: listen to concerns, capture symptoms, open repair orders, and set expectations on time and cost. Through the day you coordinate with technicians on diagnoses and parts, update guests as work progresses, and present estimates and options clearly. Afternoons often include follow-ups, warranty or manufacturer questions, and closing completed jobs so vehicles leave the multi-brand store with paperwork and next-service guidance sorted.
Build strength in structured estimating, client and shop communication, and cost tracking. Practice turning notes and history into clear bids, flagging changes early, and resolving estimate issues with vendors or other departments. No certification resources were supplied in DATA/CERTS.
You guide customers through service visits, write repair orders, present estimates, and keep the shop and guest aligned until the job closes.
Clear communication, careful estimating, and tracking cost changes as work develops—skills also listed in the O*NET estimate-focused profile linked above.
No certification family or paid resources were included in CERTS for this listing.
Public-domain labor data — prepare examples for 2–3 of these.
Browns Jeep Chrysler Dodge Ram Fiat Alfa Romeo - Patchogue, Suffolk County The Opportunity We are seeking a dedicated and experienced Service Advisor to join our team at Browns Jeep Chrysler Dodge Ram Fiat Alfa Romeo in Patchogue, Suffolk County. As a full-time employee, you will play a crucial role in ensuring the success of our dealership by providing exceptional customer service and maintaining positive relationships with clients while managing their repair and maintenance services. Core Duties Evaluate vehicle needs to determine appropriate repairs or maintenance Communicate effectively with customers, addressing their concerns and inquiries Process customer appointments and ensure timely service delivery Manage inventory of parts and supplies for efficient operations Stay updated on the latest automotive technologies and services What We're Looking For Minimum 3 years of experience in a similar role within the automotive industry Strong customer service skills with an emphasis on building long-term relationships Excellent communication and interpersonal abilities Proficiency in using dealership management software systems A valid driver's license and reliable transportation for occasional business travel Working at Browns Jeep Chrysler Dodge Ram Fiat Alfa Romeo Browns Jeep Chrysler Dodge Ram Fiat Alfa Romeo offers a dynamic work environment where you can grow both personally and professionally. Our team is committed to excellence, and we provide ongoing training opportunities to help you stay current with industry trends and best practices. How to Apply To apply for this position, please complete your application directly on this page. If you encounter any issues or are redirected, you will be able to finish submitting your application through our employer's application platform. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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