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Prepare examples of SLA breaches you recovered, multi-ticket days you triaged, and times you escalated without losing the customer. Be ready to walk through a hard technical case end-to-end and how you would coach a junior on the same issue.
Best fit if you already lead or heavily influence a technical support team, thrive on-site rather than remote, and care about measurable service levels as much as fixing devices or systems.
As Senior Technical Support Lead – On-Site & SLA Champion at O'Connor's Singapore Pte Ltd in Singapore, you own queue health, escalate hard incidents, coach technicians, and keep response and resolution times inside agreed SLAs. Expect hands-on floor presence, stakeholder updates, and tight handoffs between support tiers.
Prioritize structured troubleshooting, ticket and SLA tooling, clear written updates, and calm on-site customer contact. Leadership basics—prioritization, mentoring, and root-cause follow-through—separate a senior lead from a senior technician. No certification list was supplied for this listing.
No. The listing is on-site in Singapore (remote flag is off).
You are accountable for meeting agreed response and resolution targets and for driving the habits that protect those targets.
Only the employer name O'Connor's Singapore Pte Ltd was provided; no separate company profile data was in the enricher feed.
O'Connor's Singapore Pte Ltd - Singapore About the Role We are seeking a capable supervisor to lead the Technical Support team in responding to service and fault calls. The role involves planning on-site servicing and maintenance, scheduling team work, and ensuring timely SLA compliance at customer sites. What You'll Do Plan and execute on-site servicing and maintenance activities Schedule and coordinate the Technical Support team's workload Ensure strict adherence to Service Level Agreements (SLAs) Resolve customer service issues promptly and effectively Monitor and report on team performance metrics Collaborate with cross-functional teams for seamless support delivery What We're Looking For Diploma in Biomedical or Security Technology A minimum of 5 years of experience in the field, including at least 2 years in a leadership role Strong problem-solving and customer service skills Excellent communication and interpersonal abilities Proven ability to manage multiple tasks and prioritize effectively Familiarity with technical support processes and procedures About O'Connor's Singapore Pte Ltd O'Connor's Singapore Pte Ltd is a reputable company based in Singapore, dedicated to providing high-quality technical support services. We are committed to excellence and customer satisfaction. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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