N-iX
We are seeking a technically skilled senior Support Engineer to deliver world-class technical support for our products and help customers overcome technical challenges.
Requirements
- Strong experience in technical or application support, helpdesk, ticket management or support engineering.
- Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar).
- Experience administering software solutions on Linux and/or Windows platforms.
- Basic knowledge of SQL database for data checks and issue investigation.
- Ability to read and analyze logs.
- Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.
- Strong experience or ready to work in software support, ticket management, and escalation processes.
- Knowledge of JVM, Kubernetes deployments, Docker, and RESTful APIs.
- Knowledge of major cloud infrastructures (AWS, Azure, GCP).
- Excellent communication skills in English (written and spoken).
- Ability to clearly explain technical concepts to diverse audiences.
- Strong self-organization, curiosity, and eagerness to learn.
Benefits
- Flexible working format – remote, office-based or flexible
- Competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in India
India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th
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