Sales Consulting
In this role, you will take ownership of operating our Enterprise Service Management platform – ServiceNow. This is your opportunity to work in a global environment, collaborate with various stakeholders, and actively contribute to improving our enterprise services.
Qualifications:
- University degree in Information Technology or a related field
- 5+ years of experience in ServiceNow platform implementation, development or administration
- Strong technical expertise in scripting (JavaScript, Glide API), integrations (REST/SOAP APIs, MID Server, etc.) as well as Upgrade and Release Management
- Certifications CSA & CIS ITSM (more is a plus)
- Good understanding of ITSM principles and frameworks (ITIL certification is a plus)
- Ability to translate business requirements into technical solutions
- Excellent communication skills in English (German is a plus)
- Proactive, structured, and solution-oriented mindset
Responsibilities:
- Ensure stability, security, and performance of our ServiceNow platform
- Lead upgrades, patches, and configurations
- Manage user access, roles and permissions
- Proactive troubleshooting and monitoring
- Develop workflows, forms, and automation to optimize processes
- Implement new features and integrations with other systems
- Configure and customizing processes to meet business requirements
- Collaborate with IT and business teams to analyze requirements and design solutions
- Drive continuous improvement initiatives to enhance service delivery
- Lead workshops on best practices for ServiceNow solutions
- Lead transitions from development to operations
- Manage supplier performance, SLAs, and operational budget
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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