Thanks Ben Ltd.
Senior Technical Account Manager at Ben: bridge between strategic customers and internal teams, owning technical relationship, coaching team, and shaping product roadmap.
Requirements
- Strong experience in technical support, operations, or technical account management roles within a B2B SaaS environment
- Strong technical skills including debugging integrations, diving into logs and troubleshooting complex software configurations
- Proven experience managing enterprise customer relationships and resolving escalated technical issues in a fast-paced environment
- Extensive experience collaborating with engineering, product, and customer success teams to drive issue resolution and product improvements
- Experience coaching team members and creating technical documentation or playbooks that scale team effectiveness
Benefits
- Competitive base salary
- Equity
- £100 monthly personal Ben Balance
- Weekly lunch provided in office
- 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year
- Work-from-abroad scheme
- Enhanced parental leave
- Workplace nursery scheme
- Comprehensive Private Medical Insurance
- Funded Life Assurance cover
- Comprehensive and tailored mental health support
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United Kingdom
The United Kingdom of Great Britain and Northern Ireland, commonly known as the United Kingdom (UK) or Britain, is a country in northwestern Europe, off the coast of the continental mainland. It comprises England, Scotland, Wales and Northern Ireland, with a population of over 69 million in 2024. The UK includes the island of Great Britain, the north-eastern part of the island of Ireland, and most of the smaller islands within the British Isles, covering 94,354 square miles (244,376 km2). It shares a land border with the Republic of Ireland and is surrounded by the Atlantic Ocean, the North Se
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