Unfold HR
Role Overview
Our client, a leading financial services organization in Dubai, is seeking a Senior Support Engineer – Application Support to manage and support mission-critical banking applications. This role requires strong expertise in production support, incident management, and maintaining high availability of enterprise systems within a regulated environment.
Key Responsibilities
- Provide L2/L3 production support for banking applications built on .NET Core and Angular
- Monitor and ensure high availability, performance, and reliability of critical systems
- Investigate and resolve production incidents, including application errors, performance bottlenecks, and integration failures
- Support microservices-based architecture, including troubleshooting Kafka message flows and distributed systems
- Perform root cause analysis (RCA) and implement preventive measures to avoid recurrence
- Analyze logs, traces, and metrics using Azure Monitor and Application Insights
- Work closely with development, architecture, and DevOps teams to deploy fixes and enhancements
- Ensure adherence to banking security, compliance, and audit requirements
- Communicate effectively with business stakeholders during incidents and provide timely updates
- Participate in on-call support rotations, if required
Required Skills & Technical Expertise
Backend & APIs
- Strong hands-on experience in .NET Core 6 and Entity Framework
- Experience in troubleshooting REST APIs and backend services
Frontend Awareness
- Working knowledge of Angular 8+
Database & Data Handling
- Expertise in Azure MS SQL Managed Instance
- Strong SQL skills for data analysis, troubleshooting, and performance tuning
Architecture & Systems
- Experience with microservices architecture, including CQRS and choreography patterns
- Understanding of distributed systems in a high-availability environment
Messaging & Integration
- Hands-on experience with Kafka and Red Hat AMQ
Monitoring & Logging
- Proficiency in Azure Monitor, Log Analytics, and Application Insights
Caching & NoSQL
- Experience with Redis and Cosmos DB
Testing & Tools
- Familiarity with NUnit
- Experience using Postman and cURL for API testing
Identity & Access Management
- Experience with Keycloak (IDAM)
Preferred Experience
- Prior experience supporting core banking, payments, or financial systems
- Exposure to regulatory and compliance environments within banking or financial services
- Experience handling high-volume, transaction-based systems
Soft Skills
- Strong analytical and problem-solving skills under pressure
- Excellent communication and stakeholder management skills
- Ability to work in a 24/7 support environment
- High level of ownership, accountability, and attention to detail
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United Arab Emirates
The United Arab Emirates (UAE), also known simply as the Emirates, is a country in West Asia, situated at the eastern end of the Arabian Peninsula. It is a federal semi-constitutional monarchy made up of seven emirates, with Abu Dhabi serving as its national capital. The UAE borders Oman to the east and northeast, and Saudi Arabia to the southwest. It shares maritime borders with Qatar and Iran in the Persian Gulf, and with Oman in the Gulf of Oman. In 2024, the UAE had an estimated population of over 11 million. Dubai is the country's largest city. Islam is the state religion. Arabic is the o
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