Brooks Running
At Brooks, we’re driven to create gear and experiences that take people to the place that makes them feel more alive. As a Senior Runner Experience National Account Specialist, you will provide industry-leading customer service to Brooks national accounts by managing customer support and operational issues throughout the entire order management process.
Requirements
- Communicate with internal and external customers via email, phone, and other communication channels
- Oversee the unique needs and requirements of specialized accounts and queues
- Seek positive, timely solutions to all customer questions and concerns
- Process data entry and order management tasks for orders and returns that require exception handling
- Work with cross-functional teams to support business interactions for your focused channel of business
- Gather data from patterns, issues, or factors you identify in the course of your work and share with the Leadership team
- Support Systems Team with data entry and other administrative tasks needed for system development, implementation, upgrades, and testing
- Participate in the creation and optimization of customer-facing content for our Help Center
- Participate in creating and modifying content for our Specialist-facing Helpdesk, Procedure Flow
- Partner with our training team to help new team members onboard
- Handle escalated customer situations as needed
- Manage orderbook responsibilities for the largest National customers
- Facilitate fulfillment of orders through partnership with DC team and understanding of individual customer shipping requirements
Benefits
- Medical, dental, vision, life and AD&D insurance
- Disability insurance
- HSA and employer contribution
- FSA
- Family & fertility assistance
- 401K Savings Plan and match
- Employee assistance program
- Transportation assistance
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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