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Senior Retention Manager

  • Full Time
  • Anywhere

Thermoworks

Thermoworks — Timpanogos, Utah County

Description Customer retention and lifetime value are critical drivers of our direct business. This role leads the overarching strategy and performance of our post-purchase customer journey, overseeing email, SMS, loyalty, and repeat purchasing behavior (D2B and D2C). You will manage two specialists, guiding the tactical execution of campaigns while focusing on program architecture, cohort analysi…

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