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Expect product sense for financial operations: claims lifecycle, dispute resolution, fraud signals, and how controls trade off against speed and cost. Be ready to walk through prioritization under risk and compliance constraints, stakeholder alignment, and measuring operational quality without inventing external review scores.
Strong fit if you enjoy product ownership in regulated banking ops—claims, disputes, and fraud—at a large firm like J.P. Morgan in Columbus, and can translate operational pain into clear product decisions.
As a Senior Product Associate for Claims, Disputes, Fraud and Operations at J.P. Morgan, a typical day centers on product work that keeps claims and dispute flows accurate, fraud-resistant, and operable at bank scale.
The listing marks remote as 0, so treat it as on-site or hybrid in the Columbus area unless the employer states otherwise.
Claims, disputes, fraud, and related operations—process design, controls, and product improvements rather than pure sales or trading.
A concise history is on Wikipedia; the firm’s public site is linked via jpmorgan.com.
Website: jpmorgan.com/pages/jpmorgan
J.P. Morgan & Co. was an American financial institution specialized in investment banking, asset management and private banking founded by financier J. P. Morgan in 1871. Through a series of mergers and acquisitions, the company is now a subsidiary of JPMorgan Chase, the largest banking institution in the world by market capitalization. The company has been historically referred to as the "House of Morgan" or simply Morgan.
Public cache only — not an employee review.
Senior Product Associate-Claims, Disputes Fraud and OperationsJ.P. MorganColumbus, Hempstead County The Opportunity The Opportunity to join J.P. Morgan's Consumer & Community Banking (CCB) Operations Product organization, where you will be part of a critical cross-line of business support team delivering value to millions of customers and over 30,000 employees. This role offers the chance to work on Claims, Disputes Fraud and Operations, contributing to the largest product portfolios in CCB. What You'll Do Your responsibilities will include: Developing and maintaining products that support claims, disputes, fraud detection, and operations processes. Collaborating with cross-functional teams to ensure seamless integration of new product features and enhancements. Analyzing data and metrics to drive improvements in efficiency and customer satisfaction. Supporting the development of strategies and initiatives that enhance the overall operational effectiveness of the organization. Requirements To succeed in this role, you will need: A Bachelor's degree in a relevant field or equivalent experience. Minimum 5 years of experience in product management, operations, claims handling, disputes resolution, or fraud prevention. Strong analytical and problem-solving skills with the ability to handle complex data sets. Excellent communication and interpersonal skills for effective collaboration across teams. A proven track record of delivering high-quality products that meet customer needs. Why Join J.P. Morgan Joining J.P. Morgan means being part of a global leader in financial services, providing innovative solutions to clients and communities around the world. Our culture fosters innovation, collaboration, and personal growth, offering opportunities for professional development and career advancement. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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