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Strong fit if you prefer field work over desk-only roles, enjoy fixing complex devices under customer eyes, and can lead by example on site. Less ideal if you need remote work or pure software engineering—this is senior hands-on service for a major print/workplace-tech vendor in Boston’s South End/South Boston corridor.
As a Senior On-Site Service Specialist for Ricoh Americas Holdings in South Boston, your day is customer-facing and equipment-focused: diagnose multi-function devices and related workplace systems at client sites, resolve hardware/software issues, document service calls, and coach end users. Senior work typically means harder escalations, mentoring junior techs, and keeping SLAs for uptime and parts/service quality.
Prioritize hands-on electromechanical troubleshooting, networked MFP/print workflows, parts replacement and escalation discipline, and clear customer updates under SLA pressure. Strengthen inventory/parts hygiene and safety habits for on-site visits. No specific certification list was provided for this posting.
No. The listing is on-site (remote = 0) in South Boston, Suffolk County, Massachusetts.
Coverage highlights workplace-services expansion and commercial print products such as hybrid UV flatbed printers, alongside broader corporate growth activity.
No certification family or resources were supplied for this job package; confirm any OEM or safety certs with the recruiter.
Website: ricohamericas.com
Public cache only — not an employee review.
Join Ricoh Americas Holdings as a Senior On-Site Service Specialist in South Boston, Suffolk County, where you'll manage daily operations and equipment support at a client location. This full-time position combines hands-on production equipment operation with comprehensive facility and document services management. About the Role As a Senior On-Site Service Specialist, you are the operational backbone of daily service delivery at the client site. You'll operate and maintain high-volume production equipment, oversee document and mail services workflows, and ensure facility operations run smoothly. This on-site role requires your presence and expertise throughout the workday at our South Boston location, delivering reliable, professional support every day. What You'll Do Operate high-volume duplicating and production equipment with accuracy and reliability Execute document production, copying, and scanning services to client specifications Manage mail services operations and distribution workflows Perform equipment maintenance and troubleshooting to minimize downtime Handle shipping, receiving, and inventory management for supplies and materials Provide binding and finishing services as needed Support general facility operations and maintain a professional client-facing presence What We're Looking For Proven experience operating complex office and production equipment Working knowledge of document production and mail services operations Ability to manage multiple priorities independently in a dynamic environment Strong attention to detail and commitment to quality output Professional demeanor and solid customer service skills Reliability and commitment to full-time on-site work in South Boston About Ricoh Americas Holdings Ricoh Americas Holdings delivers comprehensive document and imaging solutions to businesses, supported by professional on-site service teams dedicated to client success. How to Apply Apply through this listing to join Ricoh Americas Holdings as a Senior On-Site Service Specialist.
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