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Senior Manager – Workforce Manager

  • Full Time
  • Anywhere

EXL

EXL — Cape Town Region, Western Cape

Description Basic Functions Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing always. Creates, maintains and updates the Capacity plan and ensures that staffing requ…

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