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Website: soti.com
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Soti invites applications for the Senior Manager, Professional Services position in Bucharest, Romania. This full-time opportunity places you at the centre of service excellence within a collaborative setting in Bucharest, Romania, where leadership shapes lasting client outcomes. Role Overview The Senior Manager, Professional Services role at Soti combines strategic leadership with hands-on oversight of service delivery. Working from Bucharest, Romania, you will guide teams that execute professional services engagements, ensure consistent quality, and strengthen operational frameworks. This position requires balancing people development, process refinement, and alignment with organisational priorities so that every engagement advances both client success and internal capabilities. Candidates exploring Senior Manager, Professional Services jobs in Bucharest, Romania or Soti careers will find a role built around accountability, vision, and continuous elevation of standards. Responsibilities Direct the daily and long-term activities of professional services teams operating in Bucharest so that engagements meet defined scope, timeline, and quality expectations. Shape and refine delivery methodologies that improve efficiency, reduce risk, and enhance client satisfaction across the service portfolio. Coordinate resource allocation, workload balancing, and cross-functional collaboration to support seamless project execution. Establish clear performance measures, review outcomes regularly, and implement corrective actions that drive measurable improvement. Coach and develop team members through structured feedback, skill-building opportunities, and career-path discussions. Partner with sales, product, and support groups to translate client requirements into actionable service plans and realistic commitments. Identify emerging service trends and recommend adjustments that keep Soti’s professional services practice competitive and relevant. Who We're Looking For Demonstrated success leading professional services or consulting functions with responsibility for both people and delivery outcomes. Ability to manage concurrent complex engagements while maintaining high standards of communication and stakeholder management. Strong analytical and problem-solving skills applied to service operations, risk mitigation, and continuous process enhancement. Excellent interpersonal presence that fosters trust within teams and with external clients or partners. Strategic orientation paired with practical execution discipline needed to turn plans into reliable results. Comfort operating in a structured yet evolving environment where priorities may shift and new service opportunities arise. Why Join Soti Soti is hiring for this Senior Manager, Professional Services…
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