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Senior Manager/Manager, Response & Communications Centre

  • Full Time
  • Anywhere

Health Sciences Authority

Health Sciences Authority — Singapore

What the role is: The incumbent supports the Assistant Director in managing call centre operations for vaping case management. He/She supervises the daily call handling activities, ensures quality service delivery for agency coordination, enquiries, and maintains operational standards. The incumbent monitors call quality, supports case triaging processes, handles routine escalations, and contribut…

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Working in Singapore

Singapore, officially the Republic of Singapore, is an island country in Southeast Asia. Its territory comprises a main island, over 60 satellite islands and islets, and one outlying islet. The country is about one degree of latitude north of the equator, off the southern tip of the Malay Peninsula, bordering the Strait of Malacca to the west, the Singapore Strait to the south along with the Riau Islands in Indonesia, the South China Sea to the east and the Straits of Johor along with the State of Johor in Malaysia to the north.

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