Senior Manager Cross Channel Operations

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Role overview (listing rewrite)

Westwing welcomes applications for the Senior Manager Cross Channel Operations (m/f/d) role at our Munich Office. This full-time opportunity places you at the heart of coordinating multi-channel activities in a focused on-site setting. What This Role Involves As Senior Manager Cross Channel Operations (m/f/d) you will guide the alignment of processes and resources across channels so that Westwing delivers consistent results from the Munich Office. The work centres on strategic oversight, performance tracking and continuous refinement of how different routes to customers interact and support one another. Your Responsibilities Lead the coordination of operational activity across multiple channels to maintain efficiency and clear hand-offs. Design and roll out process improvements that raise productivity and reduce friction between teams. Track channel performance metrics, analyse results and convert findings into practical action plans. Partner with colleagues across functions to secure shared priorities and smooth execution. Identify bottlenecks early and drive solutions that keep operations scalable and reliable. Uphold quality and compliance standards while supporting day-to-day decision making at the Munich Office. Who We're Looking For Substantial experience managing cross-channel or multi-channel operations in a senior capacity. Strong analytical ability paired with a practical mindset for turning data into operational changes. Demonstrated leadership and clear communication skills that bring people and processes together. A history of optimising workflows and solving complex operational challenges. Familiarity with tools and frameworks commonly used in channel operations management. Commitment to contributing on site at the Munich Office as part of a collaborative team. About Westwing Westwing is hiring for this Senior Manager Cross Channel Operations (m/f/d) position and offers a supportive team environment at the Munich Office. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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