Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare concrete examples of multi-account operations: incident triage, SLA recovery, stakeholder communication, and how you measured team performance. Ask how name defines client ops scope, metrics, and tools—public data does not describe them.
Strong fit if you already lead client operations at senior level and can operate with incomplete public company context. Weak signals only: country-wide U.S. location, non-remote, thin employer footprint beyond domain/research links. Verify mission, customers, and team size directly with the recruiter.
As Senior Manager, Client Operations at name, a typical day would center on running client-facing ops: prioritizing account issues, coordinating delivery with internal teams, and keeping SLAs and escalations visible. Expect status reviews, process fixes when handoffs break, and coaching ops staff—while company-specific tools and stack remain unspecified in the listing data.
No. The listing marks remote as off and places the job in the United States, without a specific city.
Supplied research mainly surfaces the domain nsi.guide and generic name/domain-related pages (including a Name.com wiki link). It is not enough to confirm products, size, or culture.
No pay band or review data was provided, and the cert resources list is empty—so none should be assumed.
Website: nsi.guide
Public cache only — not an employee review.
Senior Manager, Client Operations at name in United States - Full Time, No Remote About This Position At Berkeley Payments, we are seeking a high-impact Senior Manager, Client Operations to own the day-to-day operations of our client programs. This role is pivotal in ensuring that once a program is implemented and live, it continues to run smoothly. You will be responsible for managing all inbound channels including client support requests from enterprise program administrators, cardholder support across phone, IVR, email, and chat, as well as technical escalations. Leading the internal support team and third-party providers, you'll ensure service levels, first contact resolution, and cost to serve are maintained. What You'll Do Your responsibilities will include: Owning every inbound channel into Berkeley: client support requests from enterprise program administrators, cardholder support across phone, IVR, email, and chat, and the technical escalations that surface behind both. Leading the internal support team and third-party providers to ensure service levels, first contact resolution, and cost to serve are maintained. Running responses when a live program breaks, coordinating with internal engineering, external processors, issuing banks, and client communication in parallel. Writing and defending Root Cause Analysis in front of clients. Migrating contact center infrastructure, deploying Agentic AI and automated workflows, driving unit costs down while resolution quality goes up. Requirements To be successful in this role, you will need: A proven track record of managing client operations for complex payment programs. Experience with technical incident management and regulated fintech operations. Strong leadership skills to manage internal support teams and third-party providers. Exceptional communication and problem-solving abilities. Working at name At Berkeley Payments, we pride ourselves on combining deep payments expertise with modern technology. We offer a dynamic work environment where innovation and collaboration are key to our success. Our commitment to excellence extends beyond just the technical aspects of our business; we also prioritize employee well-being and professional growth. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-06 UTC · getajob.ai