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Expect scenarios on incomplete merchant evidence, friendly fraud vs true fraud, and prioritization under volume. Be ready to walk through how you document a case, when you reverse vs defend, and how you surface systemic issues to risk or engineering.
Best fit if you already own high-volume or complex card disputes in a fintech or issuer setting, write crisp decisions, and can work fully remote (“Anywhere in the World”) with async stakeholders across risk and support.
As a Senior Dispute Analyst at Lithic, you would work chargebacks, representments, and fraud-related card disputes across Lithic-powered programs: pull transaction evidence, apply network and issuer rules, write clear case narratives, and escalate patterns that need product or risk changes.
Deepen chargeback reason codes, evidence standards, and network timelines; practice case writing and root-cause pattern spotting. Pair that with card lifecycle and fraud typology knowledge relevant to Lithic’s payments stack. No certification list or costs were supplied in the source data.
The listing is remote with location “Anywhere in the World.”
Lithic (lithic.com) focuses on card and payments infrastructure; public coverage often ties the company to fraud and payments-system risk.
Hands-on chargeback/dispute analysis, network rules literacy, and clear case documentation in payments or card ops.
Website: lithic.com
Public cache only — not an employee review.
Senior Dispute Analyst at Lithic - Remote Position About the Role Lithic is seeking a Senior Dispute Analyst to join our dynamic team. In this role, you will be responsible for resolving disputes and ensuring customer satisfaction across our diverse portfolio of clients. You will work closely with cross-functional teams to identify issues, develop solutions, and ensure timely resolution. What You'll Do Analyze dispute claims and provide accurate resolutions in a timely manner Collaborate with sales, engineering, and customer support teams to resolve complex disputes Develop and maintain detailed documentation of all dispute cases Identify trends and areas for process improvement within the dispute resolution team Ensure compliance with industry regulations and Lithic's internal policies What You Bring Minimum 3 years of experience in dispute resolution, customer service, or a related field Strong analytical and problem-solving skills Excellent communication and interpersonal skills Familiarity with financial services industry regulations and compliance standards A proven track record of delivering high-quality work under pressure Why Join Lithic At Lithic, you'll have the opportunity to be part of a mission-driven team working on cutting-edge technology that transforms the future of payments. Our global presence and diverse client base offer unique challenges and growth opportunities. As a Senior Dispute Analyst, you will play a crucial role in ensuring our clients' success while contributing to our vision of improving access to better financial products. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us and help build a future where financial services are more accessible and efficient for everyone.
Generated for personal interview prep · 2026-08-10 UTC · getajob.ai