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Prepare concise stories on large or troubled implementations you redirected, how you built or professionalized delivery teams, and how you partnered with product when configuration or workflow gaps appeared. Be ready to discuss SLAs, utilization, customer satisfaction signals, and how you balance speed with clinical/operational safety in healthcare settings.
Strong fit if you have led implementation or professional services at scale in SaaS or health IT, can set delivery standards, and stay calm under customer go-live pressure. Weaker fit if you prefer pure strategy work without accountability for live cutovers and team performance.
As Senior Director, Implementation Services at Modernizing Medicine, your day centers on leading post-sale delivery: aligning implementation roadmaps with customer go-lives, coaching managers and consultants, unblocking escalations, and reporting portfolio health to executives. Expect cross-functional work with product, support, and sales so specialty practices complete configuration, training, and cutover with clear ownership and measurable outcomes.
Prioritize healthcare software implementation leadership, program and portfolio governance, change management, and executive stakeholder communication. Strengthen forecasting, capacity planning, and playbooks for multi-site or multi-specialty rollouts. No specific certifications were supplied for this role family.
The listing marks remote as no and places the job in the United States; confirm hybrid or onsite expectations with the recruiter.
Typically customer onboarding after sale—configuration, training, go-live, and early value realization—led at director level through people and process, not only individual projects.
Ask about portfolio size, team structure, specialty mix, travel expectations, and how success is measured for go-lives and post-implementation health.
Website: modernizingmedicine.com
Public cache only — not an employee review.
Modernizing Medicine, Inc. (ModMed) is seeking a Senior Director, Implementation Services to lead specialized post-sale onboarding and delivery functions across the United States for our AI-enabled, specialty-specific healthcare cloud platform. This full-time leadership role shapes how healthcare practices realize value from ModMed's technology. About the Role As Senior Director, Implementation Services, you will define the strategic direction and own end-to-end execution for all implementation and onboarding teams under your remit. Anchored in ModMed's values of agility, effectiveness, trust, and innovation, you will sharpen resource utilization, shorten revenue-recognition timelines, and elevate customer time-to-value. Working hand in hand with leaders across Sales, Training, Technology, and Operations, you will architect scalable delivery models and position the organization as a trusted advisor to senior healthcare decision-makers. Key Responsibilities Build and own the strategic roadmap for Implementation Services, aligning it with company growth goals and market direction, and advise executives on offerings, pricing, and go-to-market plans. Lead and develop multiple service-line directors and managers, nurturing a high-performance, client-first culture. Design an organizational structure that supports geographic growth, complex integrations, and managed services. Carry P&L accountability—forecasting, revenue recognition, margin optimization, backlog, concessions, and EBITDA delivery. Act as the executive escalation point for marquee clients, building C-suite and board-level relationships and overseeing contracts, SOWs, and SLAs. Govern global delivery standards and methodologies (Agile, Waterfall, hybrid), tracking KPIs such as on-time delivery, satisfaction, and renewals. Partner with Product, Engineering, and Customer Success to influence roadmap priorities and ensure smooth handoffs, while collaborating with Sales and Marketing on differentiated offerings. Champion emerging technologies like AI and automation to improve efficiency and client outcomes. Qualifications Bachelor's degree in Business Administration, Healthcare Administration, IT, or a related field required; MBA preferred. PMP, PgMP, or equivalent required; Six Sigma Black Belt preferred. 12+ years leading Professional Services or consulting teams focused on enterprise-scale software implementations. 7+ years managing EHR, Practice Management, or Revenue Cycle Management implementations. Proven P&L management with a record of hitting revenue and margin targets. Strong business acumen, plus exceptional communication, negotiation, and presentation skills with C-level and board audiences. Deep experience with platforms such as Salesforce or ServiceNow,…
Generated for personal interview prep · 2026-07-17 UTC · getajob.ai