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Prepare concrete stories of saving or growing accounts, handling churn risk, and partnering cross-functionally. Be ready to discuss how you measure customer health, run executive updates, and prioritize a book of business. Tie examples to a senior partner level: judgment, influence without authority, and commercial awareness—not only ticket handling.
Strong fit if you enjoy relationship-led, outcome-focused work with sophisticated B2B clients and can operate from Singapore in a non-remote setup. Less ideal if you prefer pure support, individual contributor IC-only work without commercial ownership, or fully remote roles.
As a Senior Customer Success Partner at Personetics in Singapore, your day likely centers on owning key client relationships after go-live: tracking product adoption and outcomes, running QBRs or health checks, and coordinating with product, support, and sales when accounts need expansion or risk mitigation. Expect structured follow-ups, stakeholder calls across time zones when needed, and clear written updates that keep renewals and value realization on track.
Prioritize enterprise customer success skills: account planning, executive communication, retention and expansion hygiene, and comfort with product analytics. Domain fluency in financial services or digital banking products is often useful for Personetics-style fintech contexts. No certification list was provided for this role family.
The listing marks remote as off; expect an on-site or hybrid presence tied to Singapore rather than a fully remote arrangement.
It typically means owning strategic accounts end-to-end—adoption, satisfaction, renewal readiness, and expansion signals—not only reactive support.
Singapore is a major regional business hub; client work may involve multinational stakeholders and a professional, fast-paced urban environment.
Senior Customer Success Partner (APAC) - Personetics - Singapore Role Overview At Personetics, we are at the forefront of shaping the Cognitive Banking era by leveraging AI to empower banks in anticipating customer needs and providing actionable insights. Our platform analyzes real-time transactional data, enabling proactive support for customers in managing their finances and achieving their financial goals. Your Responsibilities Partner with key stakeholders within financial institutions to drive the adoption of Personetics’ solutions Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction and retention Identify opportunities for upselling and cross-selling Personetics’ products based on client needs and market trends Provide strategic guidance and support to clients in implementing and optimizing their use of our platform Collaborate with internal teams, including product development and marketing, to ensure the success of customer engagements Requirements Minimum 5 years of experience in a Customer Success or Account Management role within the financial services industry Demonstrated ability to build and maintain strong client relationships Strong understanding of AI, machine learning, and data analytics in banking contexts Excellent communication and interpersonal skills Proven track record of driving customer satisfaction and retention through strategic initiatives Bachelor’s degree in Business, Finance, or a related field; MBA preferred Why Join Personetics Joining Personetics means being part of an innovative team that is transforming the banking industry. Our culture values collaboration, innovation, and customer success. As a Senior Customer Success Partner, you will have the opportunity to work with leading financial institutions and contribute to shaping the future of cognitive banking. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required information is provided for a thorough review.
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