Pavago
We are seeking a highly experienced Senior Customer Service Lead & Trainer to lead, coach, and support a remote customer service team serving U.S.-based customers.
Requirements
- 10+ years of customer service leadership or team management experience
- Experience managing offshore or distributed customer support teams
- Strong spoken and written English communication skills
- Experience using customer service software, ticketing systems, and VOIP platforms
- Strong coaching, onboarding, and performance management experience
Benefits
- No benefits specified
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in South Africa
South Africa, officially the Republic of South Africa (RSA), is the southernmost country in Africa. Its nine provinces are bounded to the south by 2,798 kilometres of coastline that stretches along the South Atlantic and Indian Ocean; to the north by the neighbouring countries of Namibia, Botswana, and Zimbabwe; to the east and northeast by Mozambique and Eswatini; and it encloses Lesotho. Covering an area of 1,221,037 square kilometres, the country has a population of over 63 million people, making it the sixth-most populated country in Africa. Pretoria is the administrative capital, while Ca
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