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Prepare STAR stories on high-intent leads you converted, a time you said no to a poor-fit applicant, and coaching a peer. Be ready to role-play a discovery call for an online program and explain how you balance targets with honest guidance.
Strong fit if you enjoy structured sales-counselling in edtech, thrive on metrics, and can coach others while protecting student trust. On-site Ahmedabad work suits candidates comfortable with a busy city office rhythm.
As a Senior Admission Counsellor at upGrad in Ahmedabad, your day centers on guiding prospects through program choice, eligibility, and next steps. Typical work includes inbound and follow-up calls, needs assessment, explaining courses and outcomes, handling objections, updating CRM notes, and escalating complex cases. You mentor junior counsellors, hit conversion targets, and coordinate with academics and operations so enrolled learners start smoothly.
No. The listing is for Ahmedabad, Gujarat (not remote).
Guide applicants on programs, drive quality enrollments, manage follow-ups, and support junior counsellors.
Ahmedabad is Gujarat’s main commercial city; plan for a large metro commute and a services-heavy job market.
Senior Admission Counsellor at upGrad in Ahmedabad, Gujarat Role Overview A successful Senior Admission Counsellor excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrad’s programs and offerings. As a key member of the admissions team, you will serve as the vital link between upGrad's potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the prospects and guide them through the application process. Core Duties Initiate contact with potential leads and nurture relationships to increase interest in upGrad’s programs Qualify leads by understanding their needs, goals, and suitability for our offerings Cultivate genuine interest and necessity in upGrad's programs through effective communication and engagement Guide prospects through the application process, ensuring a smooth transition to becoming enrolled learners Collaborate with Admission Counsellors to ensure seamless follow-up and support for leads Qualifications Bachelor's degree or equivalent experience in education, marketing, or related field Proven experience in sales or customer service roles within an educational context Excellent communication and interpersonal skills to build rapport with prospects Strong analytical abilities to identify potential leads and assess their suitability for upGrad’s programs Aptitude for managing a high volume of leads and maintaining organized records More About upGrad upGrad is a leading online education platform that offers a wide range of courses in partnership with top universities. Our mission is to provide accessible, high-quality education to learners worldwide. We are committed to innovation and excellence in the field of online learning. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately for a smooth submission process.
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