Self-Pay Collections Specialist II

Role Overview

The Self-Pay Collections Specialist II is responsible for follow-up work on Self Pay account balances. This role is primarily remote, with occasional requirements to visit the office for training, meetings, and other business needs. The position supports ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast.

What You Will Do

Collect full payment from patients or guarantors, establish payment arrangements, handle customer inquiries, and update patient profiles. Utilize Epic estimator tool to provide estimates and collect upfront payments, deductible, and copays.

Why It Might Be a Fit

This role offers an opportunity to grow as part of a Revenue Cycle Career Ladder and requires a strong customer service and patient-focused orientation, effective communication skills, and the ability to navigate complex situations.

Requirements

• High school graduate or GED certificate
• A minimum of 1 year’s experience in a physician billing or third-party payer environment
• Strong customer service and patient-focused orientation
• Effective communication skills
• Ability to navigate complex situations
• Functional proficiency in computer software skills (e.g. Microsoft Word, Excel, and Outlook)
• Patient financial and practice management system experience in Epic and/or other electronic billing systems (preferred)
• Knowledge of medical terminology (preferred)
• Previous call center experience and/or claims experience (preferred)
• Previous experience in an academic healthcare setting (preferred)

Benefits

• Healthcare
• Paid Time off
• Comprehensive Benefit package

Originally posted on Himalayas