SAP BASIS Digital Customer Engagement Manager

a.Proven hands-on technical experience

• Basis skillset with migration experiences from on-Prem to the cloud environment

-Hyperscaler understanding nd experience

b.Understanding of Technical Managed Services and related ITSM processes

c.Excellent internal and external stakeholder management, presentation and communication skills

d.Costumer focus / Networking / Relationship Building/ Results-driven / Self-organized

Responsibilities

• Advise customers on technical architecture and landscape issues.

• Support de-escalation of critical customer situations, working with relevant SAP teams.

• Participate in customer release and maintenance activities.

• Provide ongoing technical support and continuous knowledge transfer.

• Review account status and transition accounts as volume or complexity increases.

Key Skills Required

• Minimum 5 years of SAP Basis experience.

• 2+ years of cloud knowledge (e.g. solution management, consulting, or delivery program management).

• Hands-on experience with S/4 HANA Application and HANA database.

• Mandatory SAP Upgrade & Migration (OS/DB) experience.

• Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus.

• Experience with any hyperscaler (AWS, Azure, or GCP).