Sales Support Representative- Canada

Sales Support Representative

Let’stalk about the team

The primary role of SalesProfessionalsfunction is to sell ResMed‘s products to customers and/or professional organizations through various distribution channels. Key deliverables include planning,positioningand strategic marketing of ResMed’s fullrangeproducts and services in theallocatedregion. Attainingsales objectivesfor new and existing accounts within the assigned distributionorretail sales channel.

Let’stalk about the role:

• Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients

• Ensure quality service and operational performance within the parameters of program and delivery standards.

• Develop clientrelationshipand understanding of client business and product installations toidentifyservice needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.

• Act assinglepoint of clientcontactto coordinate resolution of service incidents and escalation of technical issues.

• Develop,maintain, and grow customer relationships within assigned accounts and account managers.

• Develop and enhance these relationships through routine virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.

• Document activities within the Customer Relationship Management (CRM) system.

• Work closely with the Sales Management team in evaluating business conditions and sales trends.

• Develop and implement a proactive plan that involves service and support with Sales Management.

Let’s talk about you

• Team player with strong work ethic and a can-do attitude

• Excellence in all forms of communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies

• Motivated, execution and results focus with accountability for continuous improvement

• Demonstrated ability to provide excellent service internally and externally

• Self-starter with proven leadership qualities

• Demonstrated ability to develop and build strong customer relationships

• +1yearsrelevant experience in B2B sales support; medical device industry experience and knowledge preferred

• BA/BS in business discipline or equivalent experience preferred notrequired