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Be ready to explain how you structure customer cases, prioritize competing requests, and communicate clearly in German (and any other languages you use). Prepare short examples of de-escalation, accurate data entry, and handing off issues without losing context. Ask how MY Humancapital splits inbound vs. outbound work and what tools the team uses for tickets and CRM.
This role suits candidates who like structured customer care, careful documentation, and office-based teamwork in Munich. Strengths that map well: reliable follow-through, calm communication, and comfort with routine case administration for MY Humancapital GmbH’s Customer Service und Kundenbetreuung function.
As Sachbearbeiter Customer Service und Kundenbetreuung at MY Humancapital GmbH in Munich, a typical day centers on handling customer inquiries, documenting cases, and coordinating follow-ups with internal teams. Expect structured office workflows: triage requests, update records, prepare written responses, and keep service standards consistent across channels. Collaboration with colleagues on escalations and clear documentation close most days.
The listing is for Munich with remote set to no, so expect on-site work unless the employer states otherwise later.
Sachbearbeiter Customer Service und Kundenbetreuung is a clerk/specialist path: customer contact, case handling, and structured support processes.
The job is in Munich, capital of Bavaria—Germany’s third-largest city and a large EU metro area with strong transport and business density.
Sachbearbeiter Customer Service und Kundenbetreuung (m/w/d) at MY Humancapital GmbH in Munich Position Summary We are seeking a highly motivated and service-oriented individual to join our team as a Sachbearbeiter Customer Service & Kundenbetreuung. This role involves handling customer inquiries related to orders, both in German and English, ensuring proper order processing and invoicing. You will also prepare and review cost estimates and process customer feedback, coordinate the execution of confirmed orders, and maintain an overview of deadlines and processing status. Additional responsibilities include supporting the team with general administrative tasks. What You'll Do Briefly communicate with customers regarding order-related issues in German and English Evaluate and process customer orders accurately Create and verify cost estimates Handle incoming customer feedback and complaints Coordinate the execution of confirmed orders, keeping track of deadlines and processing status Support the team with general administrative tasks as needed What We're Looking For A completed commercial training, such as Commercial Management Assistant (m/w/d), Industrial Commercial Assistant (m/w/d), Commercial Management in Wholesale and External Trade (m/w/d), or Marketing Communication Commercial Assistant (m/w/d) Previous experience working as a Customer Service Representative (m/w/d), Customer Service Employee (m/w/d), Service Assistant (m/w/d) or Sales Internal Service (m/w/d) A strong service orientation and proficiency in handling customer inquiries A solutions-oriented approach to problem-solving Proficiency in MS Office, with experience in SAP being a plus Excellent communication skills, organizational talent, and problem-solving abilities Fluent English both spoken and written About the Company MY Humancapital GmbH is a reliable employer offering long-term job security in Munich. The company provides modern office spaces centrally located with excellent public transportation connections. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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