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Home / SaaS Customer Experience Consultant – Remote

SaaS Customer Experience Consultant – Remote

  • Full Time
  • Anywhere

About TransUnion

transunion.com
  • Founded 1968
  • Ticker TRU
TRU 64.60 USD -1.67%
  • Revenue (FY2025) $4.58B
  • Net income $455.40M

Investor research: Yahoo Finance · SEC filings

Source: Wikipedia

TransUnion

TransUnion‘s Job Applicant Privacy Notice

What We’ll Bring:

As a SaaS – Customer Success Consultant you own first line support for day-to-day operational and technical questions for our standard support customers. You play a key role in ensuring global solutions are performing to their stated service level agreement (SLA) standards by assessing service statistics and preparing detailed reports, managing and tracking issues to ensure accurate and complete resolution, handling first line support for day-to-day operational and technical questions for our standard support customers. You provide expertise across our fraud and identity platforms and services and are a resource to customers to identify creative and efficient solutions to their objectives.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

What You’ll Bring:

  • Inspire customer confidence through timely and reliable communication and project management. 

  • Lead and deliver customer initiatives and manage all phases of a customer project lifecycle to ensure successful project delivery. 

  • Respond to customer tickets within department service level agreements.

  • Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business.  

  • Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations.

  • Provide operational support, for the customers under your management, for all issues related to our platforms and solutions.

  • Actively seek responsibility and take pride in delivering the highest quality results and recommendations to our customers.

  • Effectively integrate, motivate and build relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.

Qualifications

  • Bachelor’s degree in business, finance or computer science or the equivalent plus 3+ years consultancy, project management, implementation management and/or fraud management experience

  • Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas

  • Effective customer-service orientation and relationship-building skills

  • Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources

  • Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges

  • Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones

  • Advanced skills with MS Word, Excel, and PowerPoint

  • Ability to communicate complex ideas effectively – both verbally and in writing in English throughout all levels of an organization.

  • Ability to effectively work with remote teams.

  • Availability for some overnight travel and on call rotation.

  • Ability to make decisions guided by policies, procedures and business plans with limited guidance.

Impact You’ll Make:

We’d love to see:

  • Consultancy and Customer Success experience

  • Fraud management or identity and access management experience

  • Exposure to the financial services or insurance industries

  • Knowledge of TransUnion’s fraud and identity product and services

  • Preferred Fluency in Spanish, Portuguese

  • Working knowledge of JSON, Tableau, Looker and/or Databricks

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Consultant, Customer Experience

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in Costa Rica

Costa Rica, officially the Republic of Costa Rica, is a country in Central America. It borders Nicaragua to the north, the Caribbean Sea to the northeast, Panama to the southeast, and the Pacific Ocean to the southwest, sharing a maritime border with Ecuador to the south of Cocos Island. It has a population of around five million in a land area of nearly 51,180 km2 (19,760 sq mi); the capital and largest city is San José, home to around 350,000 residents and two million people in the surrounding metropolitan area.

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