Route Service Manager

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through resolving a customer complaint without losing route profitability.
• Explain how you use operational reports to forecast sales and spot weak routes.
• Give an example of coaching local staff and managing a service or sales budget.

Fit summary

Best fit if you can run route-based B2B service sales for a uniform rental operator—balancing customer recovery, field-team oversight, and margin discipline in an on-site Fairbury setting.

Day in the role

As a Route Service Manager at UniFirst in Fairbury, you would coordinate sales and service for uniform and protective-clothing accounts on local routes. A typical day mixes resolving customer complaints, reviewing route and sales reports for profitability, guiding local sales or service staff, and supporting pricing and budget decisions tied to route results.

Skills to emphasize

• Saylor Academy — Business & Management courses — free
• Google Project Management — Skillshop / free intro resources — free

FAQ from this listing

What does UniFirst do?

UniFirst manufactures, sells, and rents uniforms and protective clothing across facilities in North America and Europe.

Is this role remote?

No. The listing is on-site in Fairbury, Livingston County, Illinois.

Which credentials help for this path?

Listed options are Saylor Academy Business & Management courses (free) and Google Project Management Skillshop / free intro resources (free).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
• Resolve customer complaints regarding sales and service.
• Review operational records and reports to project sales and determine profitability.
• Oversee regional and local sales managers and their staffs.
• Determine price schedules and discount rates.
• Prepare budgets and approve budget expenditures.
• Monitor customer preferences to determine focus of sales efforts.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

O*NET source

Company facts (cached)

Website: unifirst.com

UniFirst Corporation is an American uniform rental company based in Wilmington, Massachusetts, that manufactures, sells, and rents uniforms and protective clothing. UniFirst employs more than 14,000 people and has over 260 facilities in the United States, Canada, and Europe, including customer service centers, nuclear decontamination facilities, cleanroom locations, distribution centers, and manufacturing plants.

Public cache only — not an employee review.

Role overview (listing rewrite)

Route Service Manager - UniFirstFairbury, Livingston County Position Summary The Route Service Manager at UniFirst will lead a team of Route Service Supervisors and Representatives to deliver services to multiple customers per day. This role is crucial in driving customer satisfaction and account growth for small family-owned businesses as well as major corporate locations. <h2-Core Duties Recruit, train, and manage a team of Route Service Supervisors and Representatives Ensure high levels of customer service and satisfaction Drive account growth by identifying new business opportunities and retaining existing customers Develop and implement strategies to improve operational efficiency and productivity Collaborate with other departments to ensure seamless service delivery Who We're Looking For We are seeking a highly motivated individual who possesses excellent leadership skills, strong communication abilities, and a proven track record in customer service. The ideal candidate will have experience in managing teams and a deep understanding of the laundry and uniform rental industry. About UniFirst UniFirst is a leading provider of uniforms and facility essentials to businesses across North America. Our mission is to help our customers achieve their goals by providing reliable, high-quality products and services. Join us in making a difference for our clients and communities. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Fairbury, Livingston County, hybrid, or fully remote?