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Be ready to discuss route metrics (on-time service, retention, safety), how you coach drivers or reps, and examples of fixing a customer service failure. Know UniFirst’s model—uniform rental and facility service—and that the company is publicly traded (UNF) with recent Cintas-related news.
Strong fit if you lead field service or route teams, handle customer escalations calmly, and can manage people and daily logistics in a uniform-rental environment. Less ideal if you want pure remote desk work (this listing is not remote) or a pure corporate staff role.
As Route Service Manager in Wapella for UniFirst, the day centers on route performance for uniform and textile service: coach route service reps, resolve customer delivery or quality issues, keep inventory and truck readiness on track, and hit service and safety standards across local accounts. Expect field time, scheduling, and coordination with plant or distribution operations rather than desk-only work.
It manufactures, sells, and rents uniforms and protective clothing from a large multi-country service network (see Wikipedia).
No—the listing is on-site in Wapella, De Witt County.
Public reporting includes UniFirst shareholders approving a transaction with Cintas and ongoing UNF financial coverage.
Website: unifirst.com
UniFirst Corporation is an American uniform rental company based in Wilmington, Massachusetts, that manufactures, sells, and rents uniforms and protective clothing. UniFirst employs more than 14,000 people and has over 260 facilities in the United States, Canada, and Europe, including customer service centers, nuclear decontamination facilities, cleanroom locations, distribution centers, and manufacturing plants.
Public cache only — not an employee review.
Route Service Manager - UniFirst Role Overview The Route Service Manager at UniFirst in Wapella, De Witt County will oversee a team of Route Service Supervisors and Representatives responsible for delivering to multiple customers daily. This role involves driving customer satisfaction, account growth, and profitability. <h2-Core Duties Recruit, train, and lead a team of Route Service Supervisors and Representatives Evaluate and improve service delivery processes to enhance efficiency and customer satisfaction Ensure all team members meet performance standards and adhere to company policies Develop and implement strategies for account growth and retention Monitor financial performance and ensure profitability targets are met Who We're Looking For A proven leader with experience in managing teams of Route Service Supervisors and Representatives Strong customer service skills to drive satisfaction and growth Exceptional organizational and time management abilities Excellent communication and interpersonal skills for effective team leadership A commitment to meeting or exceeding performance targets and financial goals Why Join UniFirst UniFirst offers a dynamic work environment where you can make a significant impact. As part of our team, you will have the opportunity to contribute to our mission of providing exceptional service to our customers while enjoying competitive compensation and benefits. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join us in Wapella, De Witt County as a Route Service Manager at UniFirst!
Generated for personal interview prep · 2026-08-02 UTC · getajob.ai