Retail Store Manager

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Instruct staff on how to handle difficult and complicated sales.
• Assign employees to specific duties.
• Keep records of purchases, sales, and requisitions.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

O*NET source

Company facts (cached)

Website: myrunway.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Join MyRunway as a full-time Retail Store Manager in Johannesburg, Gauteng, South Africa, where you'll lead our new fashion store and deliver exceptional customer experiences every single day. What This Role Involves This is a hands-on leadership position at the core of our expanding retail operations in Johannesburg. As Retail Store Manager, you'll own the complete in-store experience—from building a high-performing team and meeting sales targets to ensuring operational excellence and creating a welcoming atmosphere that keeps customers returning. You'll be the driving force behind your store's success, balancing strategic thinking with day-to-day execution. Your Responsibilities Lead, mentor, and develop your store team to deliver outstanding service and drive individual performance Manage store operations, including inventory, stock levels, visual merchandising, and compliance with company standards Drive sales and revenue targets whilst maintaining healthy margins and cost control Create an engaging shopping environment that reflects the MyRunway brand and keeps customers engaged Monitor customer feedback and implement improvements to elevate the in-store experience Handle customer concerns with professionalism and resolve issues swiftly Ensure the store meets health, safety, and regulatory requirements Requirements Proven experience in retail management or a similar leadership role Strong commercial acumen with a track record of driving sales and profitability Excellent people management and team-building skills Demonstrated ability to multitask and thrive in a fast-paced environment Outstanding communication and customer service skills Flexibility to work retail hours, including evenings and weekends as required A passion for fashion and understanding of the retail landscape About MyRunway MyRunway is a dynamic fashion retailer committed to bringing quality, style, and exceptional customer service to Johannesburg and beyond. We're building a team of passionate professionals who take pride in their work and thrive in a collaborative, forward-thinking environment. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Johannesburg, Gauteng, South Africa, hybrid, or fully remote?