Retail Market Manager

The Role

As a Market Manager, you will lead a high-performing team of 10–12 Retail Loan Originators. You aren’t just a manager; you are a coach and a strategist responsible for scaling production, sharpening team performance, and ensuring every member receives a seamless, modern lending experience.

What You’ll Do

• Coach & Elevate: Directly lead and develop a team of originators, fostering a culture of high accountability and continuous professional growth.
• Drive Results: Own end-to-end production metrics, including lock volume, funding targets, pull-through rates, and cycle-time efficiency.
• Master the Pipeline: Set clear expectations for daily activity, pipeline hygiene, and conversion discipline to ensure predictable throughput.
• Expand the Reach: Execute go-to-market strategies by partnering with realtors, builders, and referral networks to diversify lead sources.
• Bridge Sales & Ops: Act as the critical link between Sales and Operations, resolving complex pricing or execution escalations and driving process improvements.
• Ensure Integrity: Maintain absolute adherence to the SAFE Act, regulatory requirements, and internal policies to mitigate risk and protect our members.
• Lead Innovation: Support recruiting efforts and spearhead change management as we roll out new products and tech tools.

What You’ll Need

• Experience: 3+ years of sales leadership experience, specifically within retail mortgage or consumer lending. 
• Credentials: An active NMLS license and a Bachelor’s degree (or equivalent industry experience).
• Proven Results: A documented track record of leading teams to meet or exceed rigorous sales and volume targets.
• Strategic Mindset: The ability to analyze data, identify production risks, and implement corrective actions in real-time.
• Communication: Exceptional interpersonal skills with a “member-first” mindset and a professional, collaborative demeanor.
• Agility: Comfort working in a fast-paced, tech-forward environment where processes evolve quickly.