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Be ready for scenario questions: helping a customer plan a craft project, handling a return or stock-out calmly, and prioritizing tasks when the floor and register are both busy. Emphasize retail customer service, product curiosity, and reliability for scheduled shifts at a craft store.
Strong fit if you enjoy helping people make creative projects, can stand and move on the floor, and stay patient in a busy specialty retail environment. Less ideal if you need remote work or a desk-only role—this listing is in-store at the Durham Renaissance Parkway location.
As a Retail Customer Service Team Member at Michaels, you would greet shoppers, answer product and project questions on arts and crafts supplies, restock shelves, keep the floor tidy, and run checkout. Busy periods often mean framing or seasonal décor questions, locating SKUs, and keeping lines moving while representing the brand in store.
No. The listing is for the Michaels store at 8200 Renaissance Pkwy Ste 1030 in Durham (remote flag is off).
Arts, crafts, framing, floral, wall décor, and DIY home décor—positioned as North America’s largest provider in that category.
Company facts list founding in 1976; the broader Michaels Companies structure dates to 2014 in Irving, Texas.
Website: michaels.com
Michaels Stores, Inc., doing business as Michaels, is an American privately held arts and crafts retail chain. It is North America's largest provider of arts, crafts, framing, floral and wall décor, and merchandise for makers and do-it-yourself home decorators. The company is a subsidiary of the Michaels Companies, which was founded in 2014 and headquartered in Irving, Texas. In addition to Michaels stores, the Michaels Companies operates Aaron Brothers Custom Framing store-within-a-store, and Artistree, a manufacturer of custom and specialty framing merchandise. As of Jan…
Public cache only — not an employee review.
Join Michaels as a full-time Retail Customer Service Team Member at our Durham location on Renaissance Parkway. We're looking for a customer-focused team member who delivers exceptional service while keeping our store running smoothly. What This Role Involves As a Retail Customer Service Team Member at Michaels, you'll be the friendly face our customers meet in-store. You'll help guests find what they need, answer questions about our art and craft supplies, and create a welcoming shopping environment. This is a hands-on, fast-paced role where you'll support store operations and contribute to a positive team dynamic every shift. What You'll Do Greet customers warmly and assist them in locating products throughout the store Answer questions about Michaels' art, craft, and home décor offerings Process transactions at the register with accuracy and efficiency Help maintain store organization, displays, and cleanliness standards Support inventory management and restocking tasks Work collaboratively with team members to ensure smooth daily operations Address customer concerns and resolve issues with a service-first attitude Qualifications Strong communication skills and a genuine passion for helping customers Ability to work in a retail environment and adapt to changing priorities Basic math skills and comfort with point-of-sale systems Reliability and willingness to take ownership of your work Team player mindset with a positive attitude Availability to work a flexible schedule including weekends and holidays as needed Working at Michaels Michaels is America's largest provider of arts, crafts, and home décor supplies. Our stores bring creative possibilities to life for customers of all skill levels. Working here means joining a community of people passionate about creativity and helping others express theirs. We value every team member and their contribution to our store's success. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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