Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare STAR stories on difficult customers, compliance judgment, and sales without pressure. Know TD’s retail footprint and how you’d support Navy Yard clients. Expect scenario questions on fraud red flags and handoffs to specialists.
Strong fit if you like face-to-face banking, accuracy under time pressure, and a D.C. branch commute (on-site, not remote). Weaker fit if you want pure remote or purely corporate non-customer work.
As a Retail Banker II at TD Bank’s Navy Yard location, expect a branch day: open/close routines, serve personal banking customers, open accounts, handle deposits and problem resolution, and spot needs for credit or savings products—escalating complex cases per bank policy while meeting service and risk standards.
Build product knowledge (checking/savings, cards, basic lending), KYC/BSA awareness, CRM hygiene, and consultative conversation skills. No certification resources were supplied in the data—verify any bank-required training with TD HR.
No—the listing is on-site in Washington, D.C. (Navy Yard), not remote.
TD is a large bank (ticker TD) with U.S. retail and commercial banking; this job is branch retail banking.
No—salary, star ratings, and review sites were not in the provided data and should not be assumed.
Website: td.com
Public cache only — not an employee review.
Retail Banker II (Navy Yard) at TD Bank in Washington, D.C. About This Position The Retail Banker II position at TD Bank offers a full-time opportunity to work in the Navy Yard location. As a Retail Banker II, you will be responsible for providing exceptional customer service and support, helping customers with various banking needs including account management, transaction processing, and financial advice. Responsibilities Provide excellent customer service by assisting clients with their banking inquiries and transactions. Process deposits, withdrawals, and other transactions accurately and efficiently. Offer financial guidance and recommend appropriate products or services to meet customers' needs. Ensure compliance with all bank policies and procedures. Adhere to safety protocols and maintain a secure work environment. Requirements A high school diploma or equivalent is required; some college coursework may be preferred. Previous retail banking experience is beneficial but not mandatory. Strong communication, problem-solving, and interpersonal skills are essential. Possess a customer service-oriented mindset with the ability to handle multiple tasks simultaneously. Working at TD Bank TD Bank is committed to providing fair and equitable compensation opportunities. The pay range for this position is $24.75 - $34.00 USD per hour, reflecting a competitive market rate. Growth opportunities and skill development are integral parts of the colleague experience at TD, with comprehensive training programs designed to support professional advancement. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Ensure all required fields are filled out accurately and submit your application promptly. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-29 UTC · getajob.ai