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Strong fit if you like hands-on retail banking leadership in a high-traffic partner-branch model, not remote product or HQ strategy work.
As Retail Assistant Branch Manager at Woodforest National Bank in Massillon, your day typically balances floor leadership and operations: opening/closing support, coaching tellers and personal bankers, resolving customer escalations, and keeping cash, compliance, and service standards tight. You help drive deposits, loans referrals, and Walmart-style retail traffic flow while covering for the branch manager on staffing, audits, and sales huddles.
Prioritize retail banking operations, BSA/AML awareness, cash/vault controls, coaching, conflict resolution, and sales leadership. No certification list or costs were provided in DATA/CERTS.
No. The listing is on-site in Massillon, Stark County (remote flag is 0).
It is a privately held U.S. bank with a large retail-branch network, including major retail partner locations; see Wikipedia and woodforest.com.
No salary, Glassdoor/Indeed ratings, or star scores were in the provided DATA—do not assume them.
Website: woodforest.com
Woodforest National Bank is a privately held bank headquartered in The Woodlands, Texas. As of March 2020, it had more than 770 branches in 17 different states. Woodforest National Bank is Walmart's largest retail partner, and also provides financial services for Sam's Club members. The bank also has a branch inside the main location of Houston's Gallery Furniture.
Public cache only — not an employee review.
Retail Assistant Branch Manager at Woodforest National Bank in Massillon, Stark County Role Overview We are seeking a dedicated and experienced Retail Assistant Branch Manager to join our team at Woodforest National Bank. This role is full-time and based in Massillon, Stark County. As a key member of the branch management team, you will be responsible for leading a retail banking team, managing day-to-day operations, and ensuring exceptional customer service. Core Duties Lead and mentor a team of retail bankers to achieve sales goals and enhance customer satisfaction. Oversee branch operations, including daily transactions, compliance, and risk management. Develop and implement strategies to increase cross-selling opportunities and improve overall branch performance. Build and maintain strong relationships with customers and community partners. Ensure all branch activities comply with bank policies and regulatory requirements. What We're Looking For A minimum of 3-5 years of experience in retail banking, preferably in a management role. Excellent leadership skills to manage and motivate a team effectively. Strong communication and interpersonal skills for customer interaction and team collaboration. Demonstrated ability to drive sales and achieve financial targets. A commitment to providing exceptional customer service. Working at Woodforest National Bank Woodforest National Bank is a privately owned bank, with our Employee Stock Ownership Plan being the largest shareholder. We pride ourselves on building relationships and discovering opportunities to better serve our communities. Our team is diverse and inclusive, recognized for our nationally awarded culture. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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