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Strong fit if you have multi-department hotel or resort leadership, guest-experience ownership, and comfort with Manhattan pace around a high-traffic transit core. EOS Hospitality LLC is seeking operations and guest-excellence leadership at the GM level—expect scrutiny on P&L thinking, people leadership, and calm service recovery more than pure sales titles.
As Resort General Manager at EOS Hospitality LLC, a typical day centers on running the property end to end: morning walkthroughs of guest areas and back-of-house, stand-ups with front desk, housekeeping, F&B, and engineering, and clearing overnight issues. You review occupancy, rate, and guest-feedback signals; coach supervisors on service recovery; approve staffing and vendor priorities; and close the day on tomorrow’s arrivals, events, and any safety or facilities escalations.
No. The listing is on-site in Grand Central, Manhattan (remote flag is 0).
Resort General Manager focused on leading operations and guest excellence for EOS Hospitality LLC—property-wide leadership, not a single-department post.
Grand Central is a primary Midtown rail terminal at 42nd Street and Park Avenue, so commute options and foot traffic around the area are strong for staff and guests.
Resort General Manager: Lead Operations & Guest Excellence (New York)EOS Hospitality LLC - Grand Central, Manhattan Position Summary EOS Hospitality LLC is seeking a seasoned General Manager for one of their East Coast properties in New York. The ideal candidate will lead hotel operations, ensure guest satisfaction, and drive departmental profitability. With at least ten years of management experience in resorts or hotels, strong communication skills, and a Bachelor's degree, the successful applicant will oversee various hotel departments to maintain high standards of service and efficiency. Day-to-Day Responsibilities Oversee daily operations to ensure smooth running of all hotel departments Evaluate and improve guest satisfaction through proactive management strategies Monitor departmental profitability and implement cost-saving measures where necessary Develop and mentor a team of managers and staff members to enhance overall performance Ensure compliance with local, state, and federal regulations related to hospitality operations Manage budgeting and financial reporting for the hotel property Requirements A minimum of ten years of management experience in resorts or hotels Strong communication skills, both written and verbal A Bachelor's degree in hospitality management, business administration, or a related field Proven track record of leading high-performing teams Demonstrated ability to manage budgets and achieve financial goals Excellent problem-solving and decision-making skills Ability to work effectively under pressure and meet deadlines About the Company EOS Hospitality LLC is a leading provider of hospitality management services, specializing in upscale resort properties. With a commitment to excellence and guest satisfaction, EOS Hospitality seeks individuals who are passionate about delivering exceptional service and maintaining high standards in all aspects of hotel operations. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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