Reservationist

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through how you make, change, and confirm reservations without double-booking
• Describe handling a guest complaint and escalating to housekeeping or maintenance
• Explain verifying credit and setting payment for a stay
• Give examples of multitasking phones, walk-ups, and system records

Fit summary

Strong fit if you like guest-facing casino-resort hospitality, precise booking records, and full-time on-site work in Rancho Mirage. Thin public DATA on pay and culture—use the interview to confirm schedule, systems, and team size.

Day in the role

As a Reservationist at Agua Caliente Casinos, you would take and confirm room bookings, keep availability and guest account records current, verify payment method, and greet or register guests. You may issue keys, pass escort details to bell staff, and loop in housekeeping or maintenance when guests report issues—typical hotel desk clerk work applied to a casino-resort setting.

Skills to emphasize

• Accurate reservation and room-inventory systems work
• Guest greeting, registration, and payment verification
• Clear handoffs to housekeeping, maintenance, and bell staff
• Calm phone and in-person service under busy casino-resort volume

FAQ from this listing

Is this role remote?

No. The listing is on-site in Rancho Mirage, Riverside County (remote flag is 0).

What does a Reservationist do day to day?

Per O*NET desk-clerk tasks: take and confirm reservations, register guests, track rooms and accounts, verify payment, and coordinate with house and maintenance staff.

Are certifications required?

No certification resources are listed in the provided CERTS data for this posting.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Greet, register, and assign rooms to guests of hotels or motels.
• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Make and confirm reservations.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests' accounts, manually or using computers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
• Review accounts and charges with guests during the check out process.

O*NET source

Company facts (cached)

Website: aguacalientecasinos.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Agua Caliente Casinos in Rancho Mirage, Riverside County is seeking a full-time Reservationist to deliver excellent guest service and manage hotel reservations. In this position, you'll handle guest communications, process bookings, and support our hospitality team. What You'll Do Answer, screen, and route incoming, outgoing, and interoffice phone calls to appropriate departments and staff members Book hotel reservations, record guest information accurately, and manage reservation details Respond to guest inquiries and provide information about services and availability Handle time-sensitive guest requests with care and prompt attention Complete clerical and office administrative tasks to support hotel operations Provide consistent, quality service that enhances the guest experience What We're Looking For Prior experience in reservations, reception, or guest service roles Excellent phone communication and interpersonal skills Ability to manage multiple tasks and phone lines effectively Strong attention to detail with guest data and reservation accuracy Professional presence and commitment to guest satisfaction Familiarity with reservation and office systems (willingness to learn is welcomed) About Agua Caliente Casinos Agua Caliente Casinos is a hospitality and gaming destination committed to delivering quality service and memorable guest experiences. How to Apply To apply for the Reservationist position at our Rancho Mirage location, submit your application through this job listing.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Rancho Mirage, Riverside County, hybrid, or fully remote?