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Strong fit if you enjoy structured guest contact, accurate booking records, and on-site hospitality pace in a smaller KZN town. Weak fit if you need remote work, a named employer brand, or published pay data—this listing is confidential and location-fixed.
As a Reservationist for this confidential employer in Pongola, a typical day centers on guest bookings and front-desk flow: taking and confirming reservations, checking room availability and guest accounts, greeting and registering arrivals, issuing keys, and looping in housekeeping or maintenance when issues arise. You also verify payment method and keep records accurate, by hand or system.
Build speed on reservation systems and guest records, clear phone and in-person communication, basic payment verification, and calm problem-routing to housekeeping or maintenance. No certification list is provided for this posting.
No. The listing is for Pongola, UPhongolo, with remote set to off.
Per standard hotel desk work: make and confirm bookings, register guests, assign rooms, issue keys, track availability and accounts, and contact house staff for guest problems.
Listed only as a confidential employer; no verified company profile, reviews, or salary figures are in the source data.
Public-domain labor data — prepare examples for 2–3 of these.
Reservationist — Confidential Employer | Pongola, UPhongolo About the Role This role involves managing reservations and front office operations in a luxury game lodge setting. The successful candidate will be responsible for ensuring smooth guest experiences through efficient reservation handling and customer service. Key Responsibilities Handling all aspects of hotel reservations, including booking, cancellations, and amendments Providing exceptional customer service to guests and colleagues alike Managing front office operations in a 4-star or 5-star lodge/hotel environment Assisting with check-in/check-out procedures for guests What We're Looking For Grade 12 / Matric Diploma or Degree in Hospitality Management, Tourism, or related field preferred Formal hotel school qualification advantageous Valid driver's license beneficial Minimum of 25 years experience in reservations or front office within a 4-star or 5-star lodge/hotel environment Previous luxury game lodge experience highly advantageous More About Confidential Employer Confidential Employer is seeking a seasoned professional to join their team. The ideal candidate will bring extensive experience in the hospitality industry, particularly within high-end lodges and hotels. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. View full listing & apply (via Adzuna)
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