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Be ready with examples of high-volume order or call work, fixing wrong shipments or missing data, and explaining trade-offs between speed and accuracy. Ask how Cardinal routes Puerto Rico orders and which systems the team uses day to day.
Strong fit if you want structured customer-care work at a major medical distributor, prefer on-site San Juan hours, and like process-driven order placement over pure sales.
As a Representative II in Customer Care Order Placement at Cardinal Health, you would handle order intake and placement for pharma and medical-product customers, confirm product and ship-to details, resolve status questions, and escalate exceptions so orders move cleanly through Cardinal’s distribution network. Expect a high volume of calls or tickets, system entry accuracy, and coordination with warehouse and account teams serving healthcare providers.
Prioritize order-management systems, healthcare product literacy, accurate data entry, clear customer communication in English (and Spanish where required in San Juan), and calm exception handling under volume.
No—the listing is on-site in Urbanización El Vedado, San Juan (remote flag is off).
It distributes pharmaceuticals and medical products and manufactures related supplies, trading as CAH.
No certification family or prep resources were provided for this listing.
Website: cardinalhealth.com
Cardinal Health Technologies, LLC doing business as Cardinal Health, is an American multinational health care services company, and the 15th highest revenue generating company in the United States. Headquartered in Dublin, Ohio, the company specializes in the distribution of pharmaceuticals and medical products, serving more than 100,000 locations. The company also manufactures medical and surgical product, including gloves, surgical apparel, and fluid management products. In addition, it operates one of the largest networks of radiopharmacies in the U.S. Cardinal Health pr…
Public cache only — not an employee review.
Cardinal Health is hiring a Representative II for Customer Care Order Placement at our facility in Urbanización El Vedado, San Juan. This is a full-time position ideal for customer-focused professionals who excel at handling orders, resolving customer inquiries, and supporting our healthcare distribution operations. About the Role As a Representative II in Customer Care Order Placement, you'll be the voice of Cardinal Health for customers placing orders and seeking support. You'll process orders accurately, answer customer questions about products and services, and ensure smooth transactions that keep healthcare providers supplied and operating efficiently. Your Responsibilities Receive, process, and confirm customer orders with accuracy and attention to detail Address customer inquiries regarding orders, products, pricing, and delivery status Collaborate with warehouse, logistics, and fulfillment teams to resolve issues Maintain detailed records of customer interactions and transactions Follow Cardinal Health policies and procedures to ensure compliance and quality standards Contribute to team goals and customer satisfaction metrics What You'll Bring Strong communication skills, both written and verbal Ability to multitask and work efficiently in a fast-paced environment Customer service experience or demonstrated ability to work with customers Reliability and commitment to attendance and punctuality Flexibility to adapt to schedule changes based on business needs Proficiency with computers and willingness to learn company systems Training and Schedule New hires complete a comprehensive training program Monday through Friday, 9:00 AM to 6:00 PM EST. Following successful training completion, you'll participate in shift selection based on operational requirements. The post-training schedule includes Monday through Friday shifts between 8:00 AM and 9:00 PM EST, plus Saturday hours from 9:00 AM to 3:00 PM EST. We require flexibility and openness to schedule assignments determined by business needs. Why Cardinal Health Cardinal Health is one of the nation's largest healthcare and pharmaceutical distributors, serving pharmacies, hospitals, and healthcare providers across Puerto Rico and the mainland. We offer opportunities to grow your career in a dynamic, mission-driven organization. How to Apply Apply through this job listing to be considered for the Representative II, Customer Care Order Placement position in San Juan.
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