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Remote E-commerceSupport Agent (AI Tools)
Location: Remote
Time Zone: US Time Zones (EST–PST)
Role Overview
We are hiring a Remote E-commerceSupport Agent to support customers across online sales channels while leveraging AI tools to improve efficiency and consistency. This role is ideal for someone comfortable handling high volumes of customer inquiries in a fast-paced e-commerce environment.
Key Responsibilities
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Respond to customer inquiries related to orders, returns, refunds, and shipping
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Use AI tools to assist with response drafting and ticket categorization
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Manage high-volume support queues across email and chat
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Ensure accurate and empathetic customer communication
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Update customer and order records within support and e-commerce systems
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Identify recurring issues and flag trends to the broader team
Required Qualifications
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Previous experience supporting customers in an e-commerce environment
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Practical experience using AI tools to assist with written customer communication
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Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
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Strong multitasking and prioritization skills
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Comfort working with high ticket volumes and repetitive workflows
Preferred Qualifications
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Experience with Shopify, WooCommerce, or similar platforms
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Familiarity with customer support metrics such as CSAT and response times
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Experience supporting omnichannel customer service operations
Tools & Technology
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E-commerce Platforms: Shopify, WooCommerce, or similar
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Support Tools: Gorgias, Zendesk, Intercom
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AI Tools: ChatGPT, AI-powered support assistants
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Collaboration: Slack, Zoom, Google Workspace
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Argentina
Argentina, officially the Argentine Republic, is a country in the southern cone of South America. It covers an area of 2,780,085 km2 (1,073,397 mi2), making it the second-largest country in South America after Brazil, the fourth-largest country in the Americas, and the eighth-largest country in the world. Argentina shares the bulk of the Southern Cone with Chile to the west, and is also bordered by Bolivia and Paraguay to the north, Brazil to the northeast, Uruguay and the South Atlantic Ocean to the east, and the Drake Passage to the south. Argentina is a federal state subdivided into twenty-
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