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Best suited for candidates who enjoy client-facing problem solving, can work independently remote, and communicate clearly in writing. Location lists Washington, D.C.; the role itself is remote (remote=1).
As a Remote Client Support Representative for Destinationknot, you would handle client questions over phone, email, or chat; document issues; resolve routine account and booking requests; and escalate complex cases. Remote work still means clear SLAs, CRM updates, and calm handoffs with internal teams while serving customers tied to the D.C. market or broader U.S. clients.
The listing flags remote work for a Client Support Representative role associated with Destinationknot and a Washington, D.C. location display.
Expect inbound questions, account help, ticket notes, and escalations—grounded in client service rather than field sales.
HubSpot Academy Customer Service Fundamentals (free) and Alison Customer Service courses (free to learn) align with Customer Service Representatives.
Website: destinationknot.com
Public cache only — not an employee review.
Remote Client Support Representative at Destinationknot in Washington, District of Columbia About This Position We are seeking a full-time Remote Client Support Representative to join our team. In this role, you will provide exceptional customer service, address inquiries, resolve issues, and ensure client satisfaction throughout their booking and travel experience. What You'll Do Handle support tickets and troubleshoot client concerns. Offer solutions to enhance the client's booking and travel experience. Maintain professional communication with clients across various channels, including email, phone, and live chat. Ensure high levels of client satisfaction by addressing issues promptly and effectively. Qualifications Strong customer service skills and a commitment to delivering exceptional service. Excellent communication skills, both written and verbal. Ability to work independently and manage multiple tasks efficiently. Familiarity with travel industry terminology and booking processes is preferred but not required. More About Destinationknot Destinationknot is a leading provider of travel services, dedicated to helping clients plan and execute memorable journeys. We value our team members for their dedication and professionalism, offering a supportive work environment that encourages growth and development. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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