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Support customers in both Spanish and English as a full-time Client Success representative for a U.S.-based credit repair organization operating remotely from Dominican Republic. This position combines direct customer interaction with operational support across phone, email, and chat channels. About This Position You'll be central to our mission to help clients achieve financial freedom by addressing their credit profiles and account challenges. This full-time remote role begins July 27, 2026, and includes a comprehensive one-month paid training program. Working from your own home office, you'll engage with customers seeking credit repair services, provide guidance on credit matters, and help resolve their most pressing questions. The role demands strong interpersonal skills, cultural sensitivity, and genuine commitment to understanding each client's situation. Your fluency in both Spanish and English positions you to serve a diverse customer base effectively. Day-to-Day Responsibilities Field customer inquiries through phone calls, emails, and live chat, following established protocols and quality standards Leverage company software platforms—including Microsoft Suite, Salesforce, ZOHO, and Hodu—to document interactions and retrieve customer information Investigate customer concerns and research account details to provide accurate, timely answers Escalate complex issues to appropriate teams and monitor resolution progress Address billing questions, explain charges, generate account statements, and assist customers in setting up payment arrangements Discuss service options with customers considering cancellation, applying retention strategies when appropriate Maintain and update customer records with precision during and after every interaction Work toward key performance indicators covering call handling time, quality metrics, and team occupancy targets What You Bring Fully bilingual fluency in Spanish and English, with native-level communication ability Understanding of the U.S. credit system—credit cards, lines of credit, personal loans, and credit repair fundamentals Customer-first mindset that prioritizes empathy, clarity, and genuine problem-solving Excellent verbal and written communication skills with a solution-oriented approach Comfort learning and adopting new software tools and systems quickly Availability to work Monday through Friday plus Saturday post-training, 40 hours weekly across 9-hour shifts (9 a.m. to 9 p.m. Eastern Time, with one unpaid hour break) Dedicated home workspace with reliable internet and quiet environment for professional customer calls About name We are…
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