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Strong fit if you want remote, high-volume automotive customer support at a major contact-center employer and can stay steady under scripts, compliance, and queue pressure. Weigh recent labor, wage, and security news when deciding.
As a remote Automotive Customer Service Representative for Teleperformance USA, a typical day is phone/chat/email queues for vehicle-related account, service, or dealer-support inquiries: verify identity, document cases in the CRM, follow scripts and SLAs, escalate complex issues, and close with clear next steps—all from a home setup in Montana time zones.
Yes—the listing is remote, associated with Jefferson County, Montana as the location context.
It runs large-scale customer service and contact-center operations for client brands, including specialized vertical programs such as automotive support.
HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn) align with CSR fundamentals in the provided cert list.
Website: teleperformanceusa.com
Public cache only — not an employee review.
Join Teleperformance USA as a Remote Automotive Customer Service Representative based in Montana, Jefferson County. We're looking for a skilled communicator ready to deliver exceptional support to automotive clients across the country from your home. About the Role As an Automotive Customer Service Representative with Teleperformance USA, you'll serve as the primary connection between our automotive clients and their customers. Working entirely remote from Montana, you'll handle inbound and outbound communications using our web-based platforms, delivering responsive, professional support that builds lasting customer relationships. What You'll Do Respond to inbound customer inquiries via phone and digital channels regarding automotive services and products Conduct outbound communications to follow up on customer accounts and resolve pending issues Use web-based tools and systems to access customer information and process requests efficiently Document all interactions accurately to maintain complete customer records Identify customer needs and provide solutions that exceed expectations Route complex matters to appropriate teams when specialized expertise is required What We're Looking For Strong written and verbal communication abilities Composure and professionalism when handling high-volume customer interactions Reliable home internet connection and a dedicated workspace for remote work Comfort navigating computer systems and web-based applications Genuine passion for solving customer problems and delivering positive experiences Availability for full-time employment with flexibility as business needs require About Teleperformance USA Teleperformance USA partners with leading brands across automotive, technology, retail, and beyond to create outstanding customer experiences. We combine talented service professionals with innovative technology to solve complex customer challenges. As a remote Automotive Customer Service Representative, you'll be part of a company that values every customer interaction. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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