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Be ready to explain how you hand over a site cleanly, handle guest complaints under pressure, and keep safety and brand standards when covering multiple parks. Expect scenario questions on staffing gaps, peak-season demand, and prioritising urgent maintenance versus guest experience.
Strong fit if you already manage hospitality or holiday-park operations, travel between sites when needed, and can lead teams without long ramp-up. Less ideal if you need a fixed single-site routine or purely remote work—this listing is on-site in Bundall, Gold Coast.
As Relief Manager at NRMA Parks and Resorts in Bundall, you step into site leadership when permanent managers are away. A typical day covers opening checks, guest issues, roster and handover notes, walkthroughs of accommodation and common areas, and coordinating with reception, housekeeping, and maintenance so standards stay consistent until the regular manager returns.
No. The listing is for Bundall, Gold Coast (remote: 0), so expect on-site relief cover at NRMA Parks and Resorts locations.
You temporarily run day-to-day park or resort operations—guests, staff coordination, and site standards—while the permanent manager is absent.
Bundall sits on the Gold Coast in Queensland, Australia’s northeastern state on the Coral Sea/Pacific coast; see Queensland for state background.
Relief Manager, NRMA Parks and Resorts, Bundall, Gold Coast Role Overview The Relief Manager position at NRMA Parks and Resorts in Bundall, Gold Coast offers an exciting opportunity to contribute to the smooth operation of our holiday parks. This full-time role is crucial for ensuring that guests have a memorable experience during their stay. Your Responsibilities Assist with the management of daily operations and ensure compliance with company policies and procedures. Support team members in providing exceptional customer service to our holidaymakers. Participate in maintenance, cleaning, and other duties as needed to keep facilities in good condition. Assist with the organization of events and activities for guests. What You Bring A minimum of 1-2 years' experience in a similar role within hospitality or related industries. Strong customer service skills and ability to handle various guest inquiries and concerns. Excellent communication and interpersonal skills, both written and verbal. Ability to work effectively as part of a team and independently when required. About NRMA Parks and Resorts NRMA Parks and Resorts is a trusted member-owned brand that operates in some of Australia’s most iconic locations. Our properties range from campsites to luxury resorts, offering accommodation options for every budget, style, and occasion. We are committed to creating unforgettable holiday experiences by connecting guests with over 50 incredible destinations. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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