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Prepare examples of handling sensitive supporter conversations, fixing failed donations, and prioritising a queue without losing empathy. Be ready to walk through how you use a CRM, measure regular-giving health, and work with a small fundraising team onsite in Sydney.
Best fit if you like relationship fundraising more than cold acquisition, are organised with data, and want an on-site role in The Rocks supporting ongoing givers for Canteen—not remote work.
As a Regular Giving Specialist at Canteen in The Rocks, your day centres on recurring donors: stewarding monthly givers, resolving payment issues, and keeping supporter records accurate. Expect outbound and inbound contact, coordination with fundraising and CRM systems, and clear reporting on retention and upgrades rather than one-off appeals.
Build strength in donor stewardship, CRM hygiene, and plain-language written and phone communication. Learn payment failure workflows, consent and privacy basics for supporter data, and how to read simple retention metrics. No cert list was supplied for this listing.
No. The listing is for The Rocks, Sydney, with remote set to off.
Focus on monthly and ongoing donors—retention, upgrades, and service—rather than one-off campaign gifts alone.
The Rocks area of central Sydney, near the CBD and harbour foreshore (NSW 2000).
Regular Giving Specialist at Canteen - The Rocks, Sydney Position Summary Come join Canteen and contribute to our mission of supporting young people affected by cancer. This full-time position requires a marketing and fundraising specialist with experience in regular giving programs. Day-to-Day Responsibilities Develop and implement strategies for regular giving campaigns Build and maintain relationships with donors to ensure ongoing support Analyze data to optimize donation processes and improve donor retention rates Create compelling content for marketing materials and communications Collaborate with cross-functional teams to enhance overall fundraising efforts Qualifications Proven experience in regular giving programs or similar roles within the not-for-profit sector Strong marketing and communication skills, with a focus on digital platforms A passion for supporting young people affected by cancer Excellent interpersonal and relationship-building abilities Experience in data analysis to inform fundraising strategies Full-time employment based in NSW, QLD or VIC (hybrid-working arrangement) About Canteen Canteen is a leading not-for-profit organization dedicated to supporting young people impacted by cancer. We believe that no one should face the challenges of cancer alone and strive to provide them with the support they need. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Our commitment is clear: Cancer doesn't discriminate, and neither do we. We believe that everyone deserves support during their journey.
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