Referral Coordinator

How to use this kit

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

O*NET source

Company facts (cached)

Website: orthoatlanta.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Orthoatlanta is hiring a full-time Referral Coordinator in Atlanta, GA to help coordinate seamless patient referral pathways and keep clinical operations running smoothly. This on-site role supports patients, providers, and care teams across the Atlanta area while you take ownership of referral accuracy and follow-through. About This Position As a Referral Coordinator at Orthoatlanta in Atlanta, GA, you will serve as a central point of contact for managing referral requests from start to finish. This full-time position focuses on timely processing, clear communication, and thorough documentation so patients move efficiently to the next step in their care. You will partner with office staff and external providers, use standard office and electronic health record tools, and maintain organized records that meet company procedures. The work is ideal for someone who thrives on accuracy, follow-up, and professional phone and email interactions in a busy healthcare setting near Atlanta. Core Duties Receive, review, and log patient referral requests accurately and promptly Confirm insurance details, authorizations, and required documentation before advancing referrals Coordinate with referring providers, specialists, and patients to schedule or complete referral steps Track open referrals, update status notes, and escalate delays when needed Maintain complete and confidential records in electronic systems according to company guidelines Respond to inquiries from patients and staff regarding referral progress and next actions Support daily office workflows related to referrals while upholding privacy and quality standards Who We're Looking For Prior experience coordinating referrals, medical office work, or similar healthcare administrative tasks preferred Strong written and verbal communication skills for professional patient and provider contacts Comfort with electronic health records, scheduling tools, and standard office software Solid organization, attention to detail, and ability to manage multiple open items at once Familiarity with medical terminology and insurance authorization basics is helpful Reliable, collaborative style that fits a team-oriented Atlanta-area workplace High school diploma or equivalent; additional medical office training is a plus Working at Orthoatlanta Orthoatlanta is hiring for this role and offers a supportive team environment where Referral Coordinators contribute directly to patient flow and operational excellence in Atlanta, GA. Team members work together on-site to…

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Atlanta, GA, hybrid, or fully remote?