R0000564 – Principal Product Manager

Your opportunity

At New Relic, Principal Product Managers act as company-level leaders with unparalleled vision, deep strategic thinking, and an obsession with driving business outcomes through customer value. As a Principal Product Manager for Distributed Tracing, Data, you’ll join a world-class team at the heart of modern observability, shaping the future of how developers understand their complex, microservice-based architectures.

In this highly-visible and strategic role, you will  be the single-threaded owner for Distributed Tracing instrumentation and onboarding, setting the long-term vision and strategy and working closely with the broader Distributed Tracing and APM teams. You will be responsible for defining how New Relic wins in this critical market, balancing the needs of our largest enterprise customers with bold, forward-looking innovations. If you are a high-agency leader who wants to solve some of the most complex challenges in software observability and make a massive impact, this role is a perfect fit for you.

What you’ll do

• Act as a true “full business owner”: Set the multi-year vision and strategy for the Distributed Tracing product, identifying market-defining opportunities and marshalling the resources to capitalize on them.
• Drive industry-wide thought leadership: Represent New Relic as a subject matter expert on Distributed Tracing in customer EBCs, at industry conferences, and in strategic roadmap conversations with our largest accounts.
• Own the end-to-end product lifecycle: Guide your product from ideation through design, development, and successful go-to-market launch, ensuring it meets the highest standards of quality and user experience.
• Mentor and up-level the team: Act as a mentor for other product managers, helping to elevate the craft of product management within the organization through your example and guidance.
• Partner across the business: Collaborate closely with executive leadership, engineering, design, marketing, support, and sales teams to deliver end-to-end value and ensure cohesive GTM execution.
• Engage deeply with strategic customers: Build and maintain strong relationships with our most strategic customers and partners to deeply understand their use cases and guide your roadmap.
• Build a data-informed, business-oriented roadmap: Define and analyze product metrics to ensure your strategy meets and exceeds key business objectives.
• Communicate with executive-level clarity: Articulate your vision, strategy, and roadmap effectively to C-level executives and senior leadership, bringing clarity and driving alignment on complex, ambiguous initiatives.

This role requires

• A Bachelor’s degree or equivalent practical experience; a background in Computer Science or a related technical field is strongly preferred.
• 12+ years of experience building and launching highly technical products as a Product Manager, with a proven track record of success in a senior or principal role.
• A fierce bias for action and proactive ownership: You are known for setting your own direction and driving mission-critical initiatives with a high degree of autonomy and strategic influence.
• Deep domain expertise in observability, cloud-native technologies, or distributed systems. You should be comfortable leading deep technical conversations with architects and principal engineers.
• A proven ability to analyze complex qualitative and quantitative data and use it to drive high-impact business and product outcomes.
• Exceptional written and verbal communication skills, with experience presenting to and influencing executive leadership.
• A deep sense of customer empathy and extensive experience shipping engaging and delightful experiences for a technical developer audience.

Bonus points if you have

• Direct experience with observability products/tools, especially in the Distributed Tracing or APM space (e.g., OpenTelemetry, Jaeger, Zipkin).
• Prior SaaS product experience with a developer persona.
• Experience with enterprise B2B products and navigating complex sales cycles.
• Familiarity with public cloud infrastructure services (AWS / Azure / GCP) and modern container orchestration (e.g., Kubernetes).