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Quality Analyst BPO

  • Full Time
  • Anywhere

33 Holdings Global

33 Holdings Global — India

As a Quality Assurance QA Specialist in the call center industry your primary responsibility is to monitor and evaluate inbound and outbound calls and emails to assess the performance of customer service representatives You will analyze their demeanor technical accuracy adherence to company policies and overall customer service performance Provide detailed feedback to agents based on call evaluati…

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Working in India

India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th

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