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Quality Analyst and Trainer– VRM (Outbound Sales Processes), Mumbai

  • Full Time
  • Anywhere

Talent Leads Consultants

Talent Leads Consultants — Mumbai, Maharashtra

Job Description: Job Title Quality Analyst – VRM (Outbound Processes) Role Summary The Quality Analyst (QA) will monitor and evaluate outbound VRM (Virtual Relationship Manager) interactions to ensure compliance, proper financial advisory, and superior customer experience. The role focuses on identifying performance gaps, reducing risk, and coaching agents to optimize conversion and service qualit…

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Working in Mumbai, India

Mumbai, also known as Bombay, is the capital city of the Indian state of Maharashtra. Mumbai is the financial capital and the most populous city proper of India, with an estimated population of 12.5 million (1.25 crore). Mumbai is the centre of the Mumbai Metropolitan Region, which is among the most populous metropolitan areas in the world with a population of over 23 million. Mumbai lies on the Konkan coast on the west coast of India and has a deep natural harbour. In 2008, Mumbai was named an alpha world city. Mumbai has the highest number of billionaires of any city in Asia.

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