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Prepare examples of investigating a claim, balancing customer fairness with policy, and communicating findings. Expect scenarios on incomplete evidence, conflicting vendor data, and how you prioritize high-volume queues.
Strong fit if you are detail-oriented, comfortable with policy-driven decisions, and can write clear case notes under retail volume. Less ideal if you prefer pure software test automation without claims/compliance work.
As a QA Performance Claims Specialist at Qurate Retail Group, you would review product or service performance claims, check documentation against quality and compliance standards, investigate discrepancies, coordinate with merchandising, vendor, or customer teams, and document decisions so claims are handled consistently and audit-ready.
Build strength in claims investigation, root-cause thinking, retail product knowledge, written documentation, and spreadsheet or case-system tracking. No cert package is specified for this listing.
The listing marks remote as no; treat it as U.S. location-based unless the employer states otherwise.
It typically means validating or adjudicating statements about product or service performance against evidence and company standards.
No certification resources are supplied for this posting; emphasize QA process discipline and claims documentation instead.
Website: qurateretail.com
Public cache only — not an employee review.
Qurate Retail Group is hiring a QA Performance Claims Specialist to bring rigorous technical judgment to the product claims that power live social shopping across QVC and HSN. If you thrive at the intersection of science, quality, and consumer trust, this remote role could be your next move. About the Role As a QA Performance Claims Specialist, you will own the evaluation of proposed product performance claims—approving or declining them based on the strength of their substantiation. You'll apply deep technical expertise while coaching stakeholders to raise the quality of submissions and shorten the path to review and approval. This is a remote position, and applicants must reside in Pennsylvania, New Jersey, Delaware, Florida, Idaho, North Carolina, South Carolina, Tennessee, or Virginia. Relocation assistance is not offered. Key Responsibilities Assess proposed product performance claims objectively against company, industry, and regulatory standards. Confirm advertised features and benefits by reviewing technical evidence such as clinical studies, data sheets, and test reports. Advise vendors on the documentation required and ensure approved claims match the substantiation provided. Collaborate with Legal so that approved claims meet FTC rules, truth-in-advertising principles, and customer expectations. Deliver training, technical direction, and root-cause CAPA support to address recurring claim problems. Monitor vendor and process metrics to spot trends, drive corrective action, and improve QA efficiency and speed to market. Qualifications Proven skill interpreting complex technical documentation, clinical studies, and large data sets; a beauty-category background is preferred. Strong command of claim substantiation methods, industry standards, and regulations including FTC, FDA, CPSC, and Prop 65. 5+ years in quality or technical environments, with a clear grasp of how product claims shape the customer experience. A relevant technical certification or degree—ideally in the physical or natural sciences—is preferred. About Qurate Retail Group Qurate Retail Group is a Fortune 500 leader in live social shopping, home to trusted retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. Joining means working alongside talented teams on ambitious projects with real room to grow. Qurate Retail Group is an equal opportunity employer committed to inclusion, belonging, and a barrier-free hiring process.…
Generated for personal interview prep · 2026-07-21 UTC · getajob.ai