Purchasing Assistant

The Purchasing Assistant supports technicians and internal teams by managing purchase orders for parts needed to complete service jobs. This role ensures that orders are accurate, well documented, and processed efficiently by coordinating with suppliers and maintaining clear communication across teams. This position is ideal for someone who can work in a fast-paced environment, manage multiple requests at once, and maintain strong attention to detail while handling calls, emails, and order updates. While your duties will depend on the specific needs of your client, they will include, but not be limited to:

• Create, update, and manage purchase orders accurately within internal purchasing systems.
• Add requested parts to orders and verify that all order details are complete and documented.
• Communicate with vendors and suppliers to confirm part availability, pricing, substitutions, lead times, and shipping options when needed.
• Resolve order issues such as incorrect parts, incomplete shipments, backorders, substitutions, pricing discrepancies, or delivery delays.
• Process returns and exchanges while ensuring proper documentation and follow-up for credits or replacements.
• Maintain organized records and email communication so order status and next steps are always clear.
• Collaborate with technicians and internal teams to prioritize urgent requests and keep orders moving efficiently.

Requirements

• 2+ years of experience in purchasing, procurement, dispatch, order management, inventory, or customer support roles
• Strong phone communication skills and professional interaction with vendors and technicians.
• Excellent organization and follow-through with the ability to track and close tasks efficiently.
• High attention to detail in a high-volume environment.
• Ability to multitask across calls, emails, and order entry.
• Proficiency in Microsoft Office (Outlook, Excel, Word).